Privacy Policy

Effective Date: 10th December 2023
Last Updated: 10th December 2024

The Nnewi Hotels ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or stay at our hotel.

1. Information We Collect
We may collect the following types of information:

1.1. Personal Information

• Name, address, email address, phone number, date of birth, and payment information when you make a reservation or engage in a transaction with us.
• Identification documents, such as a passport or driver's license, upon check-in.
• Preferences, special requests, or dietary restrictions provided during your stay.

1.2. Automatically Collected Information

• IP address, browser type, operating system, and access times when you visit our website.
• Cookies and similar tracking technologies to enhance user experience, such as preferences and analytics.

1.3. Third-Party Information

• We may receive information from third-party booking platforms, travel agencies, or other partners when you make reservations through them.

2. How We Use Your Information
We use your information for the following purposes:

2.1. Service Delivery

• To process and manage bookings, reservations, and payments.
• To provide requested services, such as special requests, room service, and event planning.

2.2. Customer Support

• To communicate with you regarding your reservations or inquiries.
• To respond to feedback, complaints, or customer support requests.

2.3. Marketing and Promotions

• To send promotional offers, newsletters, and updates regarding our services, subject to your consent.
• You may opt out of marketing communications at any time.

2.4. Legal Obligations

• To comply with legal, regulatory, or law enforcement requests.
• To enforce our terms of service, policies, and agreements.

3. Sharing and Disclosure of Information
We may share your information in the following circumstances:

3.1. Service Providers

• With trusted third-party service providers who assist us with payment processing, reservations, marketing, and other hotel operations.

3.2. Legal Compliance

• When required by law, regulation, or legal process.
• To protect the rights, safety, or property of The Nnewi Hotels, our guests, or others.

3.3. Business Transfers

• In the event of a merger, sale, or transfer of all or part of our business assets, your information may be transferred as part of the transaction.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your information, please be aware that no security system is impenetrable.

5. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control or disable cookies through your browser settings.

7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to the processing of your personal data for direct marketing purposes.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise any of these rights, please contact us at [Contact Email].

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children's Privacy
We do not knowingly collect personal information from children under [Insert Age, e.g., 16]. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such data.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Address: 1 Eden Rise, off The Nnewi Hotel Road, Akaboezem, Nnewi

Phone Number: +2348149446944

Email: support@thennewihotels.com